Help center
Find answers about the instruments, sound problems, keyboard controls, music rooms, recording and accounts.
Search the questions below or filter by topic. If you are still stuck, contact us and tell us which instrument and browser you use.
Frequently asked questions
How do I start playing?
Choose an instrument from Explore or the home page. Use its on-screen controls with a mouse or touch screen. If that instrument supports computer-keyboard input, its page shows the available controls.
Do I need an account to try an instrument?
You can open and try the public instrument pages without signing in. Features that use a profile or shared room may ask you to sign in.
Can I use HarmonyHub on a phone or tablet?
The site supports touch input and responsive layouts. The controls available can vary by instrument and screen size.
Why is an instrument not making sound?
Tap or click a control once to let the browser start audio, then check your device and browser volume. If it remains silent, reload the instrument page or try a current browser with Web Audio support.
Can I play with my computer keyboard?
Some instruments support keyboard input. Check the controls or keyboard guide on the instrument page you are using.
How can I contact HarmonyHub?
Use the Contact page. Its form prepares a message in your default email app; you can review and send it there. The website does not submit or store that message.